Returns and Refunds
If you are not fully satisfied with your order, Winails offers a 30-day return window for unused products in their original packaging.
If you are reviewing returns before you buy, that is completely normal. You can go back to the shop page, revisit the FAQ for sizing and wear details, or return to the homepage to browse by style or occasion first.
30-Day Return Window
You may request a return within 30 days of delivery for eligible unused items that remain in their original packaging.
How to Start a Return
Contact us at kangjian2144@gmail.com with your order number and return request. We will provide the next steps for returning your item.
Refund Processing
After your return is received and reviewed, refunds are typically processed within 5 to 7 business days to the original payment method.
Before You Place a New Order
If you want more confidence before ordering, compare the full collection, read the shipping page, or use contact for help choosing a set that fits your plans.